Warranted claims include defects in workmanship, some types of part failure, premature wear, etc. Please contact us. We hate to hear it – but we need to hear it.
Examples of non-warranted claims would include crash damage, shipping damage, modifications, lost parts or normal wear and tear like a worn finish, etc.
We consider a reasonable warranty period to be three years.
Sometimes we can confirm a warranty just by seeing an emailed photo. Often, mailing it back to us is a better way to confirm.
Customers pay the mailing costs to return goods for evaluation. We pay mailing costs back to your door.
If you want to contact us or you have feedback, we want to hear it. We can be reached at (817) 924-8200 or firstname.lastname@example.org
Good luck with your riding!
Arundel Return Policy
If an item you or your shop purchased directly from Arundel doesn’t meet your expectations, you can send it back within 30 days. We’ll issue a refund of the original purchase price (minus shipping charges) via the same payment method you used originally.
We do not charge a restocking fee or penalty.
Please, only return new and unused gear in the condition you received it with the original box and/or packaging.
If you purchased from an Arundel dealer, of course go through them since they will have a record of your transaction.
Contact us at (817) 924-8200 or email@example.com and we will make every effort to see that your needs are met.